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Our Managed Services     Making your business easier and better As an outsourcing services provider Baines Simmons is able to offer an increasing range of full or partial outsourced managed service activities for clients. Clients engage contractually with Baines Simmons through pre-defined service level agreements and agreed terms and conditions. We operate with transparency and visibility to deliver against key performance indicators that give our clients full control and confidence that we are professionally operating to their service standards.         Our managed services teams take responsibility for selected aviation functions and managing the delivery of those services in their entirety. How our clients benefit Clients typically benefit from one or more of the following:                                Reducing costs by utilising economies of scale and access to skills not available in their organisation                                 Increasing service levels by automating business processes to increase security, availability and reliability of customer service.                                Increasing existing capabilities by using scaleable external support and resources to effectively respond to changing levels of activity.                                  Freeing internal resources to manage, operate and service clients.                                  Increasing accountability by using a professional managed service provider, you are ensuring that the focus of the outsourced activity is a permanent priority within your business; that it is never compromised as other business priorities take precedence, and that through innovative thinking, the service continues to evolve for the business effectively meeting future, as well as current, business needs.                                Improved processes are developed through fresh new external perspectives.                                Widening the skill base is more economically achieved through better economies of scale.    The Baines Simmons "Training Difference"   "We change attitudes"
"We develop individual competence""We facilitate organisational safety and efficiency culture changes" How we achieve results for you Fundamentally - we believe that we offer a difference in learning philosophy and approach. There are plenty of training organisations who will teach new skills, but few that make a real difference by enabling you to apply them effectively. That's where Baines Simmons training is different. Our approach recognises the power of using highly practical, experienced and respected consultants with top quartile learning development skills that can fully engage delegates to achieve higher successful levels of adult learning. To get the best from your people, you must not only enhance their skills, but also develop their drive, commitment and belief in their own responsibilities for safety and performance. Our programmes are designed to succeed in this respect.  Through well crafted learning and development activities, continuous training support and constantly updated real-world case studies, your attendees will enjoy a positive learning experience. We combine these components with:                                a determination to listen first to our clients needs                                an absolute insistence on delivering practical, best practice techniques                                flexibility to match to your requirements                                stimulating presentations with high energy and high impact learning styles                                latest thinking, including latest investigation reports, research and analysis                                post course support to delegates and your management teams Our Approach to training courses and programmes When working with client's to develop training programmes, we incorporate the Baines Simmons 6 stage methodology to optimise the programmes delegate learning effectiveness: STAGE 1 - Pre and post-programme briefings We put a great deal of emphasis on briefings with senior management. We have a suite of diagnostic tools and invest time experiencing the target attendees' working environment and culture. The training needs analysis is typically an essential exercise both in terms of fine tuning the programme content and promoting credibility with the delegates themselves - we strive to make it about them and what they do! STAGE 2 - Develop learning content Importantly, we establish clear learning objectives at the outset, we never allow ourselves to lose sight of these by indulging in 'interesting' non-relevant material. Our focus is to supply results orientated solutions designed to make an impact when applied back in the workplace. As such we have developed a reputation for stimulating, inspiring and easy to absorb learning which gets positive feedback for being just right. STAGE 3 - Build delegate's self-belief and confidence Confidence is a critical factor in the application of any skill set. The Baines Simmons specialist approach has always been to reinforce well researched, tried and tested and up to the minute best practice. We feel very strongly that the success of our solutions are essentially due to this dual focus. The most effective techniques will only achieve results when the individual is sufficiently confident and motivated to put them into practice. STAGE 4 - Engaging delegates with high energy - high impact learning Our programmes are designed to energise, stimulate and challenge. World class in content, each programme sets out to develop key skills and build the enthusiasm to use them. STAGE 5 - Consolidate knowledge and understanding through participation Our style of delivery is highly participative, with attendee involvement encouraged from the outset. We enable participants to explore ideas vigorously with an open mind in a neutral 'safe' learning environment. STAGE 6 - Evaluate the learning effectiveness At Baines Simmons we design our courses to meet the most demanding and widely respected standards. All our aviation training is compliant with the EASA system of learning. We like to use assessments and be measured against best practice in order to ensure your success   Introduction to Baines Simmons Training Services   Inspirational training that engages Our training programmes are second to none. Our philosophy is entirely focussed on the development of competence. We strive to develop skills and shape attitudes - not simply pass knowledge. We aim to affect positive change at personal and organisational levels. We are proven and comfortable working in boardrooms, with management or out on the shop floor. "We received nothing but positive feedbacks from the courses, all the Baines Simmons team members were rated inspirational by our delegates -this was the best money I spent last year!" Ian Davis - Accountable Manager - bmi  Baines Simmons offers three levels of training service. We provide strategic, managerial and technical training initiatives that meet the entire needs of a complex safety organisation:1. Director-level workshops - designed to facilitate a shared vision and approach to organisational safety and regulatory management. 2. Facilitated briefings - departmental and functional management short sessions that are a vital element in establishing a firm foundation for organisational cultural change. 3. Training courses - professionally designed, managed and delivered sessions that specifically target the acquisition and development of new knowledge, skills and attitudes in the practical world. We offer aircraft airworthiness regulation (EASA Part 145, Part M and much more) Safety Management, Quality Assurance, Human Factors and Error Management training programmes for aircraft, engine and component Maintenance Organisations, Continuing Airworthiness and Flight Operator Organisations. World Class Courses We have invested extensively researching best practice developments from around the globe. We design and develop some of the civil aviation industry's most inspiring, maintenance, airworthiness, safety management and human factors training courses anywhere in the world today. This is evidenced by the type of clients who continue to extensively use our services.  EASA system of learning Our aviation training courses are compliant to the EASA system of learning. Baines Simmons' training courses are designed to help your business apply the EASA & JAR regulations to gain compliance, competitive advantage and better business performance. The regulatory training we provide includes EASA Part 145, Part M, Accountable Manager and Post Holder overview courses, so that you can maintain compliance and mitigate risk to your business in a cost effective way. Unparalleled learning experiences We have an unparalleled experience in reducing aviation maintenance error and delivering error management training. We can help you develop Human Factors Error Managemnet (HFEM) programmes that add commercial value to your business. Our acclaimed maintenance error investigation training offers insights into how accident, incident and near-miss error data can be uncovered by a trained investigator releasing low cost/high value, early warning signals which enable system reliability and reduced costs. We have delivered HFEM bespoke courses across more than 40 countries worldwide. Our QA Auditing training programmes offer a hands-on approach to help develop quality audit practitioners' competencies. Our Maintenance Programmes and Reliability Analysis training is designed to help operators and maintainers achieve the best return on investment from their maintenance programme in terms of cost, risk, safety, availability, and compliance.   Civil Aviation Overview - Managing Safety and Risk   Global Aviation Safety - The Issues The global civil aviation market is predicted to continue experiencing enormous pressures to increase air traffic capacity and movements. This trend is against the backdrop for higher asset utilisation, larger fleets, continuous cost overhead reductions, falling unit ticket revenues and ever demanding customer service improvements. All of these drivers apply pressure points on Aviation Safety Management. Regulatory Development The civil aviation market has responded to these challenges with ever increasing regulation and compliance guidance materials initiating significant change around the world. Notably, in Europe the development of a single central body The European Aviation Safety Agency (EASA) is working with national regulatory organisations to harmonise standards and promote best practice in aviation safety. EASA Part145 Human Factors and Error Management is a material element of the Regulation and ICAO have mandated that Safety Management Systems will be required by January 2009 for all Operators, Maintenance and Continuing Airworthiness Organisations. Baines Simmons services are designed to improve your management of safety and air worthiness best practices and assist your understanding, compliance and above all practical application of all these emerging legislations.   Supporting your challenges We offer expertise to support change and learning challenges across Maintenance, Continuing Airworthiness and Operator organisations. In accord with the Regulators, Baines Simmons promotes voluntary and effective implementation rather than mandatory and compliant approaches to safety. We believe effective implementation must come from cultures and knowledge within. We are 100% committed to offering our clients partnership support for advice, guidance and training across key areas of compliance to existing and emerging regulation...all with the clear objective of safety and business efficiency improvement. We offer professional services that deliver real cost effective solutions that are designed to meet the requirements of your business, your hangars and your boardroom. Our Goal To become your"TRUSTED PARTNER"...offering "EXPERTISE", to your staff, management and board room for aviation safety and airworthiness support. EASA Regulations                                Click here to see the EASA regulation organisational structure which sets the landscape for today's European Civil Aviation regulations   Our Managed Services   Making your business easier and better As an outsourcing services provider Baines Simmons is able to offer an increasing range of full or partial outsourced managed service activities for clients. Clients engage contractually with Baines Simmons through pre-defined service level agreements and agreed terms and conditions. We operate with transparency and visibility to deliver against key performance indicators that give our clients full control and confidence that we are professionally operating to their service standards.         Our managed services teams take responsibility for selected aviation services, such as auditing, aircraft surveys and managing the delivery of those services in their entirety. How our clients benefit Clients often benefit from one or more of the following:                                Reducing costs by utilising economies of scale and skill levels                                 Increasing service levels by automating business processes to increase security, availability and reliability of customer service.                                Increasing existing capabilities by using scaleable external support and resources to effectively respond to changing levels of activity.                                  Freeing internal resources to manage, operate and service clients.                                  Increasing accountability by using a professional managed service provider, you are ensuring that the focus of the outsourced activity is a permanent priority within your business; that it is never compromised as other business priorities take precedence, and that through innovative thinking, the service continues to evolve for the business effectively meeting future, as well as current, business needs.                                Improving processes are developed through fresh new external perspectives.                                Widening the skill base is more economically achieved through better economies of scale.    Aviation Authorities Consulting Services   What are our areas of aviation authority expertise? As experts in aviation regulation our consulting activities focus on many areas such as Aircraft Registry's, Aircraft Surveys, MAOS / DAOS regulatory support, Safety Management Reviews, Quality Assurance, Organisational Approvals, Management System Diagnostics, Management Coaching, Human Factors programme implementation and Error Management System improvement. What do we offer? We offer access to expert, impartial, regulator experienced aviation professionals and a range of comprehensive consulting services for regulating Maintenance and Airworthiness Management organisations. We support aviation authorities of all sizes requiring expertise to improve safety, compliance, risk and error management and business performance. Our successful client assignments include: The MoD engages us for our unique combination of defence and civil aviation expertise. Smaller aviation authorities use us for professional expertise and customer facing approach. Our services are secured on a project basis and/or retained service contract basis where consistency of support over a long period is required. We understand the regulators operating environment and we are able to bring new insights and expert knowledge. We are committed to delivering practical and real value-adding solutions to all the assignments we perform. Our consulting track record with aviation authorities We support in areas of Procedures development - Approvals advice - Consulting support - Managerial support - Aircraft surveys   We are proud to have been engaged to develop all of the airworthiness related procedures, forms and certificates during the establishment of Isle of Man Aircraft Registry in support of the Island's Director of Civil Aviation. Over a period of 6 months, we developed ICAO compliant procedures and defined Acceptable Means of Compliance (AMC) with the Air Navigation (Isle of Man) Order 2007 for all regulatory activities associated with aircraft certification, continued airworthiness and maintenance.  This culminated in the successful launch of the new aircraft registry on 1st May 2007 when two new Citation aircraft were certified under the new system. We continue to support the DCA, fulfilling the role of Airworthiness Manager. Baines Simmons was selected as sole supplier of organisation assessment services to the UK MoD's Technical Enabling Service, Continuing Airworthiness Support Division. Following our contribution to the Division's understanding of the EASA airworthiness regulatory system and development of the new Defence Standard 05-130, we commenced organisation assessment for the issue of MIL Part 145 MAOS approval, on behalf of the defence regulator. We have acted as the sole supplier of certification services to the newly established Isle of Man Aircraft Registry, completing aircraft surveys at factories and aerodromes around the world. We provide a team of authorised surveyors to the Director of Civil Aviation, accommodating owners preferred timescales and survey locations.  The quality of our services has directly contributed to the success of the registry since its launch in May 2007. Why do aviation authorities select us as preferred partners?                                We operate across the whole aviation sector and bring wide perspectives                                We operate at Policy-Making level with several partnered organisations                                Our activities are professionally executed and driven to add value                                We are trusted by MoD and some of the largest aviation authorities in the world                                We focus on practical and pragmatic solutions in the operational environment                                We have unrivalled experiences and skills in our expert areas                                Air Safety is both our passion and our profession   Civil Aviation Consulting Services   What we offer our civil aviation consulting clients We can assist you in many areas of your airworthiness and safety management through our highly skilled and experienced team of consultants. There are many ways we can bring benefits to you: 1. Access to expert, impartial and reliable aviation professionals Baines Simmons offers a range of comprehensive consulting services to Maintenance and Airworthiness Organisations and Air Operators. We only utilise experienced professional consultants working to demanding internal quality standards, capable of reviewing the big and small picture. 2. Flexible terms of engagment Clients use our services for a combination of project-based support and/or ongoing retained support. Whether we work regularly or occasionally with you - above all - we promise to listen to you and invest time to understand your issues, rather than sell you off-the-shelf services. We are committed to delivering solutions that make a real difference to your organisation.   3. Proven expertise and capabilities Our list of successful client assignments includes all size organisations from market leaders to medium and small organisations. Clients choose us for our unique combination of aviation expertise, knowledge and know-how. Our consulting solutions draw on our extensive aviation maintenance, quality assurance, management, airworthiness management, safety management, human factors & error management, engineering and regulatory experience. 4. unique management system diagnostics and specialist programmes We have developed unique and world leading diagnostic tools and specialist support programmes. These are designed to deliver rapid analytical insights into the performance of your systems, processes compliance and operating cultures. These services are proven to cost effectively assist directors and managers to asses risk and improvement opportunities and cost reduction.     5. Our areas of expertise We support aviation clients of all sizes requiring expertise to improve safety, compliance, risk management, human factor management and business performance. Our consulting activities focus on EASA regulatory support, along with Safety Management Reviews, Quality Assurance, Aircraft Certification, Organisational Approvals, Management system diagnostics, Management Coaching, Human Factors programme  implementation and Error Management improvement. Please feel free to contact us for an informal discussion of your needs   Safety Management Systems (SMS) Expertise   Safety Management is about protecting your organisation against undesired outcomes and helps to prevent not just incidents and accidents, but financial inefficiencies and losses too. Historically, with the introduction of new regulations, organisations have only ever been required to be compliant. However, with the latest EASA regulations mandating Safety Management, the actual performance of your safety management system will now be assessed by Regulators. The challenge and opportunity now is to continually enhance your Safety Management System so that it can achieve standards of safety excellence and also contribute positively to financial performance. But how effective is your SMS operating as a safety and business tool? You have safety processes, policies and systems, but does your investment in SMS provide you with a clear picture of how safe you actually are? Does your SMS let you actively measure safety improvements? Being able to actually measure safety performance provides the difference between hoping and knowing you are safe. Our Safety Management expertise and capability We provide specialist expertise in diagnosing, designing, building, implementing and improving Safety Management Systems at strategic, management and technical levels. Our comprehensive programmes focus on developing and sustaining three key enablers:                                Engaging Active Safety Leadership                                Facilitating Intelligent Regulatory Adoption                                Developing Positive Safety Cultures Our research and experience in SMS provides us with thought leadership that is changing the way in which aviation safety is implemented globally. Our experts work closely with Regulators and focus on developing effective Safety Management Systems that help you to build and integrate the key enablers across all levels of your organisation. Some of our successful projects include:                                Shaping the vision of safety management for a variety of aviation organisations, from KLM, Shell, TAP in Portugal to Caverton Helicopters in Nigeria, through use of our safety diagnostic toolset, our analytical capability and our strategic tailored advice.                                Leading successful safety culture and error management programmes for a variety of organisations, such as BAE SYSTEMS, Gulfstream Aerospace and Cargolux.                                Building stronger regulator SMS skills and awareness to foster positive changes through the provision of strategic and technical assistance to military, civilian and regulatory aviation authorities and organisations on effective safety management. Clients include the Military Aviation Authority (MAA), Hong Kong CAD and EASA, UK CAA and Swedish CAA.                                Consulting and delivering training interventions that build enablers, competence and skills for SMS throughout the whole organisation, from the safety manager, to the reporter, the event investigator and the regulator. Clients include the Polish CAO, Shell Aircraft International, Virgin Atlantic Airlines, Air Accidents Investigation Branch and RAF. Why Us? Our track record We offer world class support services to improve safety performance. We blend leading academic thought leadership in safety management with years of proven aviation experience to offer consultants with world class practically-led solutions. Today we have one of the largest independent resource ‘pools’ of safety management improvement skills, expertise and experience in the world. We have been instrumental in developing highly successful SMS programmes for major clients around the world. We continuously research, evaluate and apply leading global practices. We have designed new tools and techniques for the practical and effective diagnosis and application of Safety Management Systems that have proved invaluable to safety performance in a large number of organisations around the world. What our customers say “I’m shocked and I’m depressed, but at least I know where we are now...plotting the course to point B has been made easier through our partnership with Baines Simmons”Senior Manager Gulfstream Aerospace (in response to seeing the actual results of our Safety Culture Survey in his operation) “What we like is that Baines Simmons operates directly with our management team, mentoring and coaching - they are helping our managers make the management of safety become a direct business benefit”Senior Managers BAE Systems “A quick note to thank you for last week; really enjoyed it and impressed with your set up and the work you do. It’s rare these days that you get enthused by an organisation and its people, but that’s exactly the sense I got at Baines Simmons, and it’s certainly infectious”RAF Flight Safety Discover how we can create success for your organisations SMS- call us for an informal discussion on +44 (0)1276 855 412   Error Management Systems (EMS) Expertise   "Expertise that can assist you to build the safest possible Error Management Systems and build a generation of professional people, capable of making the safest possible choices within your system" Our Expertise We have implemented Error Management Systems (EMS) across some of the world’s leading Civil and Defence aviation organisations. Baines Simmons programmes manage clients through their entire EMS development from conception to realisation - progressing through 4 primary stages of an evolutionary journey: 1. Understand 2. Enable 3. Report 4. Learn We operate as Change Managers; we change "hearts and minds". Our programmes are market leading. We provide consulting services, EMS programme leadership and in-company training services. We offer expertise in human and organisational psychology to understand and better manage their implications and effect in the aviation world. Our large group of expert consultants don’t just talk it! - they have years of "hands-on" experience, influencing, implementing and researching best practices. They have seen it; they have heard it and they have done it! Our market leading expertise can support you across:                                Error Management Diagnostics                                Management Development                                Human Factors                                Event Investigation                                Error Classifications                                Maintenance Error Decision Aid (MEDA)                                Culture development (SHoMe & SHOps)                                Just Cultures (FAIR)                                Error Reporting                                Error Systems and Processes development Baines Simmons Error Management Systems expertise is well proven in Civil and Defence Aviation environments to improve:                                Operational performance improvements                                Safety Management improvements                                Financial improvements                                Asset management improvements                                Safety culture improvements                                Partner & supply chain management improvements                                Regulatory compliance improvements                                Low level (latent) Risk Management                                Employee satisfaction                                Proactive risk reduction How we will work with you Our Human Factors EMS programmes win senior management buy-in. We can provide you access to the essential knowledge, tools and framework, to understand what type of maintenance errors are occurring and enable your EMS practitioners to manage the risk accordingly. We provide a common language to communicate the risks associated with the ‘human element’ around the organisation. We can enable you to not just acquire but also expertly APPLY the HF knowledge learnt in the classroom in practical ways on the hangar floor. All our consultants are experts, who are passionate and focussed on offering practicable solution, to help people make our profession safer. Why us? Our track record We have worked around the world with some of the world’s leading Civil and Defence aviation organisations to implement Error Management Systems - such organisations as Qantas, BAE Systems, Rolls Royce, QinetiQ, Gulfstream and Singapore Airlines to name a few. Discover how we can assist you and your organisation - call us for an informal discussion on +44 (0)1276 855412     Human Factors Expertise   Managing the human factor element causing incidents and accidents is a key safety goal of the aviation industry today. Our Human Factors expertise refers to environmental, organisational, job factors and the human and individual characteristics which influence behaviors at work in a way which can affect safety and performance. Our Expertise Baines Simmons is a proven world leader in analysis, design, build and implementation of Human Factors programmes, focussed on error and fatigue management to the Aviation industry. We combine world class consulting services and training courses to deliver realisable business benefits far beyond compliance that builds HF awareness and inspires organisational and individual HF leadership effectiveness. How we will work with you We aim to inspire a responsible, open reporting (error and fatigue) and learning culture that embeds an effective Safety Management System. Our expert Human Factors engineers evaluate "Human to Human," "Human to Group," "Human to Organisational," and "Human to Machine" interactions to better understand these interactions and to develop a framework for evaluation. Human error Shift work Fatigue management Organisational culture Procedures and procedure use Communication Workload on the human Safety Workload on the human Decision making Human reliability Stress Human Factors professionals are involved with an infinite number of factors grouped around the job, the individual and the organisation. We believe the goal of Human Factors engineering is to maximize the ability of an individual or team to operate and maintain a system at required levels by eliminating design-induced difficulty and error. In the design of large systems, we focus on organisational culture, personnel, training, and operating procedures. Our associates can help you manage the fatigue risk which your organisation and employees are exposed. Our approach to this process includes a number of stages including Assessment, Policy Development, Designs to mitigate hazards (for example, healthier shift patterns, training, and incident investigation) and Ongoing monitoring and evaluation of effectiveness. We can offer a range of Fatigue Risk Management System flexible training packages that can be tailored to fit the needs of small and large organisations. Why us? Our track record We have trained over 30,000 people in over 200 organisations across 4 continents. Our market leading training courses provide transformational methods and processes that empower you to monitor and improve the effectiveness of your Error Management System and accurately assess your levels of compliance to EASA Part-145. Our expert consultants can assist you with practical approaches to make your system resilient to error, apply the latest advanced knowledge of key HF principles, tools and techniques and help you to measure the effectiveness of your Human Factors and organisational learning culture. Our experts have developed and delivered fatigue management training programmes for flight crew and schedulers, conducted flight crew actigraphy studies, designed and analysed flight crew surveys, and conducted work hour fatigue-modelling studies across the aviation industry. Discover how we can assist you and your organisation - call us for an informal discussion on +44 (0)1276 855412     Civil Aviation Regulations Expertise   "Understanding the fundamental principles behind your Aviation Regulations is the essential precursor to its successful application" Our Expertise Baines Simmons expertise areas of Civil Regulatory expertise covers: Airworthiness : Human Factors : Safety Management Systems : Air Operations Successful adoption and practical interpretation of new regulation can be difficult – this is what makes us different! Baines Simmons consultants have worked for National Aviation Authorities; they have built careers being involved in regulatory and policy development. We all share something in common at Baines Simmons – we all have a passion for assisting individuals and organisations to successfully implement regulation – unlike many other providers, we will not just regurgitate the rules to you. Today, our consultants sit on many industry and regulatory working groups and provide input and regular contributions to emerging EASA regulatory developments. Your Baines Simmons service will go far beyond the written Regulations. Our expert consultant’s philosophy and commitment is to practically help you to use and apply the Regulations. We aim to make you more confident and effective in your role and assist your business to perform better. Our Civil regulations expertise covers EASA Part M EASA Part 145 EASA Part 147 EASA Part 147 EASA Part 21 EASA Part M Continuing Airworthiness Approved Maintenance Organisation Approved Maintenance Training Organisation Part 66 Sub-part G - Production Organisation Sub Part G Private Aviation How we will work with you Our technical and regulatory expertise can help you to stay on top of regulatory or policy change. We will ensure you fully understand your regulatory obligations and duties. Our expertise will give you knowledge, advice and the application skills to confidently operate existing and emerging regulations changes and interpretation. We are market leading experts in regulation and the successful working implementation of regulations across your organisation. Our expertise is not just knowledge transfer - we seek opportunities through regulation to make your businesses better; we seek to highlight and communicate the guiding principals and not just focus on the regulatory clauses. This approach enables you and your team to adopt a more constructive and practical approach to implementation and compliance management. Our Regulatory support services can be provisioned through an ongoing retainer for an outsourced managed service or purchased on an individual project level through consulting support. Our market leading training courses guarantee you an expert training consultant when attending an in-company or open course training programmes. Why us? Our track record In training terms we are constantly engaged by national regulators and EASA to provide regulatory training to their organisations. We were recently selected and awarded the largest range of training courses to EASA. Over 10,000 delegates across the world have used our services consistently giving our training a90%+ excellent or good rating. In consulting terms we have been recently appointed consulting partners to the Isle of Man Government for the design, development and policy formulation of their new aircraft registry. In some parts of the world we have conducted selected audits on national regulators. Our Managed Services is a service available to support Aircraft Registries to execute policy’s, regulations and recommend certificates of airworthiness and certificates of registration. Our Aircraft Survey managed service is available to support volume based Aircraft Surveys in UK and Europe, across multiple locations with the objective of ensuring airworthiness, safety of aircraft and compliance with ICAO standards. This service is designed to work for Registration Authorities to operate a friendly, customer focused service with the skills, processes and knowledge to recommend Airworthiness Certification for the registration of high quality private jets, corporate jets and turbine engine helicopters. We manage documentations, procedures and conduct aircraft surveys around the world. Discover how we can assist you and your organisations - call us for an informal discussion on +44 (0)1276 855412     Defence Aviation Regulations Expertise   "Operating the most effective Aviation Regulatory structure in the 21st century is crucial to the ongoing safety of military and civilian personnel" Understanding the fundamental principles behind your Aviation Regulations is the essential precursor to its successful application. Our Expertise Evolving, blending and developing new defence aviation regulation is our expertise, and covers the areas of: Airworthiness - Human Factors - Safety Management Systems - Air Operations Our Defence Regulations expertise covers Mil Part 145 Mil Part 147 MAOS Regulations Mil Part M Successful adoption and practical interpretation of new regulations can be difficult - this is what starts to make us different - we also have expert consultants with combined skills and experiences from both Defence and Civil regulatory backgrounds. Our consultants and SMARRT® diagnostic tools have been successfully used across the British Army, The Royal Air Force, The Royal Navy and DE&S. Baines Simmons consultants have worked for National Aviation Authorities; they have built careers being involved in regulatory and policy development. We all share something in common at Baines Simmons - we all have a passion for assisting individuals and organisations to successfully implement regulation - unlike many other providers, we will not just regurgitate the rules to you. Today, our consultants contribute to many MoD regulatory working groups and provide input and regular contributions to emerging MoD regulatory developments. Your Baines Simmons support will go far beyond the written regulations. Our consultant’s philosophy and commitment is to practically help you to use and apply the Regulations. We aim to make you more confident and effective in your role and assist your business to perform better. Our subsidiary business Aviation Compliance Limited is a specialist aviation regulatory audit and compliance organisation. They are a "Competent Organisation" designated by The Ministry of Defence Military and Airworthiness Flight Test Regulator (MAFTR) with responsibilities to assist them with the issuance, continuation, variation, suspension or revocation of approvals against the requirements of Defence Standard 05/130. They are specialist auditors in Military Airworthiness regulations for Maintenance, Continuing Airworthiness Management and Maintenance Training Organisational activities, notably Mil Parts 145, M and 147. How we will work with you Our technical and regulatory expertise can help you to stay on top of regulatory or policy change. We will ensure you fully understand your regulatory obligations and duties. Our expertise will give you knowledge, advice and the application skills to confidently operate existing and emerging regulations changes and interpretation. We are market leading experts in regulation and the successful working implementation of regulations across your organisation. Our expertise is not just knowledge transfer - we seek opportunities through regulation to make your businesses better; we seek to highlight and communicate the guiding principals and not just focus on the regulatory clauses. This approach enables you and your team to adopt a more constructive and practical approach to implementation and compliance management. Our Regulatory consulting support services can be retained or project based. Our market leading training courses guarantee you an expert training consultant when attending an in-company or open course training programmes. Our managed services enable to hand it over to a professional team and focus on other key activities. Why us? Our track record In training terms we are constantly engaged by national regulators and EASA to provide regulatory training to their organisations. We were recently selected and awarded the largest range of training courses to EASA. Over 10,000 delegates across the world have used our services consistently giving our training 90%+ excellent or good rating. Our MAOS training courses are respected as the best available in the industry. Our Managed Services is a service we operate on behalf of the Competent Authority with a duty of care to assess draft expositions from Applicant organisations, assess compliance for initial approval and provide detailed ongoing compliance audits in support of the Approval oversight process. In managing regulation compliance we aim to deliver value-adding audits to both the Competent Authority, the Applicant and Approval Organisation - for the advantage of all parties. Discover how we can assist you and your organisation - call us for an informal discussion on +44 (0)1276 855412   Air Operations Expertise   In today’s Operational Environment, the combination of on-going regulatory demands, the need to manage costs and the constant delivery of safety can be a difficult balancing act. The latest changes in the European regulatory framework undoubtedly present new challenges for all Air Operators, in both commercial and general aviation. Yet the changes also offer significant opportunities to fully integrate the management of safety into the business, for commercial and competitive advantage. Our Expertise Baines Simmons is a proven leader in supporting organisations through regulatory change and the implementation of effective safety management systems. All our consultants are experts, who are passionate and focussed on offering practicable solutions, to help people make our profession safer. Through effective leadership and responsive focussed training, our expert consultants don’t just talk it! They have years of 'hands-on' experience, influencing, implementing and researching best practices. They have seen it; they have heard it and they have delivered. We are Change Managers! Air Operations Consulting Services                                SMS culture diagnostic (Where are we now?)                                Safety Management System development (Where are we going?)                                Culture development SMARRT®                                Crew Resource Management and Human Factors                                Event Investigation (FDM: CAP 739 Annex 13)                                Just Culture (FAIR® Tool)                                Error Reporting (LOSA ASR MOR FDM and FRMS)                                Error Systems and Processes development                                Error Classifications                                Line Orientated Safety Audits (LOSA)                                Scheduling and Management                                Fatigue Management (FRMS) Air Operations Training                                EASA Regulations for Air Operations Inspectors                                Transitioning to EASA Requirements for Operators – Understanding the Differences                                Crew Resource Management (Flight Deck and Cabin Crew)                                                        Initial                                                        Recurrent                                                        Change of Operator or Type                                                        Core                                LOSA Training for Auditors                                SMS for Senior Management                                FRMS Training                                Investigation Training including Just Culture                                Compliant Training: Safety Equipment Procedures                                                        First Aid                                                        Aviation Security                                                        Dangerous Goods                                                        Cabin Safety including practical training (wet drills & fire fighting)                                                        Cabin Service training                                                        Conflict Management Safety Management Expertise Baines Simmons Safety Management Systems expertise is well proven in Civil and Defence Aviation environments and we work with clients to generate:                                Financial improvements                                Operational performance improvements                                Safety management improvements                                Asset management improvements                                Safety culture improvements                                Partner & supply chain management improvements                                Regulatory compliance improvements                                Low level (latent) risk management                                Proactive risk management                                Employee engagement How we will work with you We provide world class consulting services that enable you to go far beyond compliance and to implement systems and best practices that bring measureable business benefits in terms of reduced risk and enhanced safety. We deliver highly-acclaimed training courses that enable delegates to apply knowledge and skills learned in the classroom in practical ways in the operating environment and that inspire individuals to take pro-active responsibility for reducing error and promoting safety. Why us? Our track record We have worked around the world to implement regulatory changes and Error and Safety Management Systems with some of the world’s leading Civil and Defence aviation organisations - including Qantas, BAE Systems, Rolls-Royce, QinetiQ, Gulfstream and Singapore Airlines to name a few. Discover how we can assist you and your organisation - call us for an informal discussion on +44 (0)1276 855 412     Our Case Studies   We have worked with clients from many sectors and conducted many successful projects and programmes over the years. We invite you to review some of our current ongoing projects and recent activities and gain an understanding of how Baines Simmons responds to client challenges to achieve successful solutions, project outcomes and positive client comments: Current Projects Client Activity To View Developing an Integrated SMS Click Here Training Services Client Activity To View Competence development with the Safety Training Partnership - Silver level Click Here             Human Factors Error Management programme for 2,500 personnel Click Here         Human Factors Error Management programme for 2,000 personnel   Click Here Royal Flight of Oman Continued Airworthiness development programme for nominated post holders  Click Here Attack Helicopter Depth Servicing Unit (AHDSU) -Implementing Human Factors Error Management programme Click Here Various Aviation Authorities Auditing, Quality Assurance, Part M, Part 145 Training Courses Click Here Consulting Services Client Activity To View A feasibility study to determine the long term fixed wing and rotary wing support in the on and offshore areas of Shell operations in the Alaska region. Click Here   Click Here   Click Here Provision of airworthiness management support to 16 helicopters for Certificates of Airworthiness recommendation Click Here Managed Services Client Activity To View Managed service support for Aircraft Registry to execute policy, regulations and recommend certificates of airworthiness and certificates of registration.  Click Here   Our Mission and Values   Our Mission and Strategy To focus on continuously improving aviation safety management practices that will manage the higher risks created from busier skies. We are 100% focused on delivering successful outcomes for our clients. We are passionate about adding value, making a difference and delivering positive sustainable change.   Our service to customers is driven through a strategy focused on: - 1. INDUSTRY LEADING TRAINING PROGRAMMES and COURSES - world class content generated from global best practice experience and research. 2. UNIQUE CUSTOMISED SOLUTIONS - delivered through a total focus and commitment on individual customers and employees needs, for cost effective compliance and risk management.   3. SPECIALIST CONSULTING SERVICES - delivering expert consulting services, projects and outsourced managed services -surveys and audits. 4. TOP QUARTILE, ENTHUSIASTIC AVIATION TRAINING CONSULTANTS - services delivered by experienced, expert training professionals and global thought leaders. All our people are recruited, managed and driven to provide learning and competence development using practical solutions that improve aviation safety performance.     Our Business Values The Baines Simmons team are fully committed to the following professional and ethical values: We identify the following key values as fundamental in developing and sustaining internal and external relationships essential to our future success. Honesty & sincerity Straight-talking Respect for all people Visionary & progressive Deliver value and quality Professional in all dealings Openness Unbiased objectivity  Integrity Methodical and structured Safety-driven Highly confidential   About Us   Who are we? Baines Simmons is an international leader in airworthiness and aviation safety consulting and training services, with offices in UK-Europe, Americas, Australia and Hong Kong.    We support the aviation industry in pursuing cost effective risk reduction that will result in competitive advantage. Our aim is to bridge the gap between the regulator and the regulated, making regulatory compliance a cost effective proposition.                                Our Training Services regularly achieve above 87% delegate ratings of excellent and very good.                                Our Consulting Services consistently gain repeat business and achieve high satisfaction ratings.                                Our Managed Service activities gain industry acclaim for high customer service standards. Baines Simmons provides expert support on a broad range of safety, airworthiness and aircraft maintenance disciplines, offering a powerful resource and expertise few clients could retain in-house. We are able to bring impartial, independent and objective advice. We facilitate and support managers to achieve improved performance and deliver new strategies to meet the challenge of an ever more complex and demanding aviation industry. What do we offer? We can offer you up to date and proactive Training, Consulting and Managed Services in aircraft maintenance airworthiness and regulatory compliance whether you are a Civil, Defence, or Aviation Authority organisation. All our services are designed to: Improve Safety Improve Risk Management   Improve Error Management Improve Compliance Improve Business Performance Improve Cost Control We work with medium and large sized aviation organisations to deliver market leading consulting services, in-house training and open courses. In fact we have also been selected as preferred providers to train EASA and CAA staff.  Our services are delivered by industry experts who are specialists in their field and who maintain close strategic working relationships with our Clients, Aviation Authorities and Agencies. We build our differentiation through customised solutions delivered by top quartile expert professionals. We can train and consult you on regulations from CAA, EASA and other global regulators and can improve your levels of aviation safety through the provision of best practices, regulatory compliance, continuous improvement and safety/risk management solutions. We design regulatory and compliance support, safety management, human factors and maintenance error management programmes that reduce risk exposure, enhance safety, manage compliance and deliver human error management improvements   Our Consultants   Great people make great companies - clients tell us that our professional and inspirational consultants are some of the best!  Baines Simmons has successfully built a team of top quartile consultants capable of designing and delivering world class consulting and training solutions in their specialist fields. The team have an enormous accumulation of maintenance, engineering, technical, regulatory, safety, human factors and error management knowledge and experience.       "We offer learning outcomes based courses that are fresh, stimulating, practical and enjoyable" "We manage technical consulting projects and programmes to predetermined time, quality and cost"     We are obsessive about our selection procedures for new consultants. Our organisational structure recognises technical and professional competency and constantly generates career opportunities. Our consultants:                                  Are of a calibre to inspire delegates from civil, defence and aviation authorities with their ability, expertise, learning techniques and communication skills.                                Are all able to demonstrate extensive aviation career track records.                                Are able to demonstrate up-to-date practical knowledge of aviation safety regulation, aircraft technical knowledge and incident/accident investigation analysis.                                Have an ability to add value to clients, operate at all organisational levels and command respect from course delegates.   Training Course Directory   Conferences and Special Events Course Title Course Reference Duration 2012 European Safety Management Symposium - A Business Approach to Safety CE03 2 days Senior Executive Workshops Course Title Course Reference Duration SMS Strategy Mapping for Senior Executives CS01 tbc - based on client need Safety and Error Management Course Title Course Reference Duration Practical Application of Safety Management Systems (SMS) TS02 3 Days Practical Assessment of Safety Management Systems for Regulators TS44 3 Days Safety Management Systems (SMS) - Fundamentals for Managers TS01 1 Day Hazard Identification, Risk Assessment and Control TS06 1 Day Advanced Safety Management Systems (SMS) TS47 2 Days Advanced SMS Oversight Skills for Competent Authorities TS48 2 Days Safety Management Systems (SMS) Essentials TS54 1 Day Human Factors in Aircraft Maintenance TS03 3 Days Human Factors for Aircraft Maintainers (Recurrent) TS08 1 Day Human Factors - Advanced TS04 3 Days Human Factors & Error Management (Initial) TS07 2 Days Human Factors - General Principles (MSc Elective) TS27 3 Days Effective Event Investigation (Maintenance) TS05 3 Days Advancing Your Event Investigator Skills TS34 2 Days Successfully Managing OEM Safety Assessments & Operator Safety Cases TS33 2 Days Regulatory Compliance Course Title Course Reference Duration 2012 European Safety Management Symposium - A Business Approach to Safety CE03 2 days EASA Regulations - Management Responsibilities TR01 1 Day MAOS Regulations - Management Responsibilities TR09 1 Day EASA Part-M - Successful Management for Air Operators TR03 2 Days Mil Part 145 - Successfully Applying the Regulation TR10 1 Day EASA Part-145 - Successfully Applying the Regulation TR02 2 Days EASA Part 147 / Part 66 - Essentials TR15 1 Day EASA Regulations - Essentials for Logistics Staff TR07 1 Day MAOS Airworthiness TR18 3 Days EASA Part 21 Subpart G - Production Organisation Approval Essentials TR14 1 Day EASA /FAR Part-145 Differences - Regulation Essentials for European Repair Stations TR16 1 Day Airworthiness Essentials TR17 3 Days Airworthiness Course (Hong Kong) TR26 10 Days EASA Part 21 Subpart J - Design Organisation Approval Essentials TR24 1 Day EASA Part 145 - Essentials of the Regulations (Hong Kong) TR12 1 Day Regulations Essentials for Support Staff TR23 1 Day FAR 145/43 - Successfully Applying the Regulations TR30 2 Days SMS Strategy Mapping for Senior Executives CS01 tbc - based on client need Flight Operations Course Title Course Reference Duration Flight Safety Officers Course TS11 3 Days Fatigue Management for Schedulers TS12 1 Day Safety Management Systems - Effective Implementation for Flight Operations TS28 3 Days Safety Management Systems - Essentials for Flight Operations Managers TS29 1 Day Effective Event Investigation (Flight Operations) TS30 3 Days Instructional Techniques Core Course TS32 5 Days Crew Resource Management TS31 3 Days LOSA - Implementing an Effective LOSA Programme TS35 2 Days EASA Regulations for Flight Operations Inspectors TR32 2 Days Transitioning to EASA Requirements for Operators - Understanding the Differences TR33 1 Day Quality Course Title Course Reference Duration Quality Systems - Essentials for Managers TQ01 1 Day Practical Skills for New Quality Auditors TQ02 4 Days Effective Audit Techniques for Regulators TQ04 3 days Technical Services Course Title Course Reference Duration Improving  Maintenance Programme Performance TT01 3 Days Best Practice for Technical Representatives TT02 2 Days Maintenance Programmes - Essentials for Inspectors TT05 3 Days Effective Technical Task Planning in Aircraft Maintenance TT04 2 Days Aircraft Inspection Techniques TT06 2 Days To understand more about how we run our in company courses Click HereTo understand more about how we run our Open Courses Click Here All of our courses can be adapted and presented to you at your own office or facility. Please call us for more details on Tel: +44 (0)1276 859519 or email training@bainessimmons.com